Player questions
Everyday questions about accounts, bonuses and games answered in short form on our FAQ.
The rules that govern how we run our site, how accounts work, and what you agree to when you play with us.
See our promotionsThese FortiSlots terms and conditions set out the agreement between us and every visitor who registers an account. We ask every player to read this page carefully before depositing or joining any promotion, because using our site means you accept everything written here. Where a rule affects your money or your account, we have tried to write it in plain language rather than dense legal phrasing.
We update this page from time to time as our offering changes, and the version published here is always the one that applies. If any term feels unclear, our FAQ answers many of the everyday questions players ask about accounts, bonuses and games, and it sits alongside this page rather than replacing it.
Every player must register a single personal account before depositing or placing a wager on our site. We require accurate personal details at sign-up, and we may ask you to complete know-your-customer checks before certain withdrawals are released. This step protects both your funds and the integrity of the wider platform.
You are responsible for keeping your login details private and for all activity carried out under your account. If you suspect unauthorised access, contact us immediately so we can review the matter. As part of verification we may request proof of address alongside identity documents, and we will not process a withdrawal until these checks are satisfied.
Any welcome bonus, free spins offer or cashback we run carries its own specific conditions, published alongside the promotion itself. Wagering requirements determine how many times a bonus amount must be played through before related winnings can be withdrawn, and these requirements are stated wherever a bonus is offered. We reserve the right to void bonus winnings where a promotion's rules have been broken.
Players who want a fuller picture of how offers are structured on our site, including the different formats a bonus can take, can read more on our bonus types page. We recommend reading a promotion's terms before opting in, since eligibility, game weighting and time limits can vary between offers.

We support a range of payment options so players can choose the method that suits them best. Deposits and withdrawals can be made using Mastercard, VISA and Bank transfer, alongside e-wallet options including Skrill, Neteller and MiFinity. We also accept Paysafecard for deposits and Bitcoin for players who prefer to use cryptocurrency.
Withdrawal requests are checked against the payment method used to deposit wherever possible, and against the identity details on your verified account. Processing times and any limits that apply to a specific method are confirmed at the point of withdrawal, since these can vary by payment provider rather than by a single fixed rule across the site.
Our library draws on software from established studios, including titles powered by Pragmatic and Evolution, alongside live tables delivered through Ezugi. Each provider is responsible for the games it supplies, and outcomes on every title are generated independently of our site once a round begins. We do not alter game results or interfere with how a provider's software determines a win.
Players who want to explore what is on offer beyond slots can find our full range of dealt tables under live casino at FortiSlots, where real dealers run games in real time. We also make many titles playable on a phone or tablet browser, and details of how that works sit on our mobile casino page.
We support responsible gambling and provide tools that let players set limits on their own activity. Our site is intended for players aged 18 and over, and we may ask for proof of age at any point as part of standard account checks. Anyone who cannot confirm they meet this age requirement will not be permitted to hold an account.
We reserve the right to suspend or close an account where we reasonably suspect fraud, a breach of these terms, or activity that puts other players or our site at risk. Where an account is closed for such a reason, any pending bonus or wagering activity tied to it may be voided as part of that decision.

We may revise these terms as our site, our promotions or our payment options evolve over time. Where a change materially affects existing players, we aim to make that update visible on this page so the current rules are always easy to find. Continuing to use our site after a change is published means the revised terms apply to you.
These terms should be read together with our FortiSlots faq, which covers common questions in a shorter format, and with the specific rules attached to any promotion you choose to join.
Everyday questions about accounts, bonuses and games answered in short form on our FAQ.
Real dealers, real-time play, and the rules that sit alongside our live casino games.
How our games work on a phone or tablet browser, and what to expect on smaller screens.